Kasey Cosmetics FAQs


At Kasey Cosmetics, we are dedicated to delivering exceptional service to all. From small businesses to multinational corporations. We are committed to helping you achieve your goals and dreams by leveraging our expertise and the talent of our team. 

Below are answers to the most frequently asked questions from multinational start-up companies interested in partnering with us to develop their products. If you still can’t find the answer you’re looking for, please do not hesitate to reach out to us.

Do You Have Questions?

 A: Our factory is located in Yiwu City, Zhejiang Province, in Eastern China.

Our factory is ISO 22716 certified, adhering to Good Manufacturing Practices (GMP). Additionally, we are proud members of BSCI. Furthermore, our factory has been assessed to comply with the requirements of the international standard GB/T19001-2016 idt Iso9001:2015

Our products range

Please check our web product’s catalog, and let us know which our products you like so that we quote to you / talk accordingly. Web: https://www.kaseybeauty.com/

Yes, we provide sample services for customers to assess the product quality before committing to larger orders.

Samples time around  5-10 days after receiving the sample cost. The cost will be refunded upon confirmation of the order.

To place an order, simply contact our sales team via Email ([email protected]), Wechat, or Whatsapp  (+86 132829156312) with your requirements, and we will guide you through the process, including product selection, customization options, and pricing etc.

  • Our MOQ typically starts at 12,000 pieces per product, but smaller quantities may be available for select in-stock items. Please contact us for more information.

In the cosmetics industry, the MOQ for each product is 12,000 pieces,(Can mix colors). However, we don’t produce the tube/powder packaging ourselves, so we have to buy them from other packaging suppliers. These suppliers will not accept orders below 12,000 pieces, so we have to follow the same MOQ for our products.

We offer a wide range of customization options including formulation, colors, packaging, and branding to ensure your products stand out in the market.

Yes, we offer private label and OEM/ODM services to meet your specific needs.

Yes, our team will guide you through each step of the process to ensure that your specific preferences are met.

We provide custom printing and labeling services to help you create a unique brand identity for your products. Our capabilities include digital printing, screen printing, and hot stamping silver, gold and rose gold etc.

 Yes, our team can assist you with packaging design; however, if your design requirements are complex, I would recommend hiring a professional designer for the best results.

The mass production time is typically 35-60 days after sample confirmation, depending on the quantity.

Yes, after you confirm the sample, we can provide Material Safety Data Sheet (MSDS) documents.

We strictly adhere to quality control measures throughout the manufacturing process, which includes inspection of raw materials, continuous monitoring during production, and thorough testing of the final products.

No, our products are 100% cruelty-free.

Our unit prices vary depending on several factors such as the type of product, customization options, packaging, and order quantity.

For accurate pricing information, please contact our sales team at [email protected] with your specific requirements. We will be happy to provide you with a personalized quote tailored to your needs.

T/T. 30% deposit + 70% before shipment.

We offer a variety of packaging options to suit your needs. Any packaging in our website catalog can be customized according to your preferences. Additionally, if you prefer packaging from another brand, simply send us a picture, and we may also do the same packaging with your design for you.

We strive to use packaging materials that are recyclable to reduce environmental impact.

Yes, our team can provide guidance and support with regulatory compliance, including preparing necessary documentation for FDA and EU regulations.

Yes, our products comply with these regulations. Additionally, most of our ingredients are sourced from renowned suppliers such as Sun Chemical, Kingfisher, Kahl, Croda, Merch, Engelhard, etc. We will provide you with the necessary regulatory documents after you place your order.

We offer a wide variety of shades for our products.

Custom Color Solutions.

1. The Color can be customized based on your provided color samples or pictures.

2. Alternatively, you can select colours from our color chart. However, please note that colors may appear a little different on computer screens compared to real color sheets. This option is convenient for customers visiting our factory to choose colors in person.

3. Any Pantone colours can be customized for you If you provide Pantone code to us.

1. For small quantities, we recommend air shipping with carriers such as UPS, FedEx, or DHL.

2. For larger quantities, we recommend sea freight.

We will provide you with a tracking number so you can monitor your order at every stage. If you encounter any issues, please contact us for assistance.

If a product is damaged upon receipt, please contact our helpdesk for a refund. You may be asked to provide pictures as evidence.

For customized orders, we do not offer return services as the products are specifically tailored with your logo or branding, making them unsuitable for resale by other customers.

 We typically respond within 24 hours.

Kasey Cosmetics FAQs

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A4-041 Jinfuyuan Building, Chouzhou N Rd, Yiwu city, Zhejiang, 322001 China

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